Support
Questions, problems, or a photo the app got wrong: write to support@safetygoggles.app. Include the line from Settings → About (for example “Safety Goggles 0.1.0 (70) · prod”) and we can usually answer the same day. Please don’t attach the photo itself unless you want to; a description is enough.
How a check works
Pick one or more photos, or a short clip, and tap Check now. The app looks for faces, names, house numbers, street signs, licence plates, QR codes and hidden file data, on your device. It explains each thing it found and suggests what to hide. You decide, then download or save a Safe Copy. Your original is never changed. Detection is never perfect, so take one more look before you share.
Common questions
- It missed something, or flagged something harmless.
- Tap Hide on anything you want covered, or Allow on anything you don’t. Then tell us what it missed and roughly where it was in the photo; that is how the detectors improve.
- Do I need an account?
- No. Checking photos and making Safe Copies works signed out. An account adds protected people, household sharing, cloud video and settings that follow you between devices.
- What is a protected person?
- Someone the app should always recognise and hide, such as a child. You add a few clear photos of them, with your consent, and the app learns their face on your device. The description it keeps is encrypted with your household’s key before it is stored; we cannot read it.
- How does the household work?
- Invite another adult by email. They see the same protected people and rules, and anything either of you adds is shared. Leaving takes your people with you and rotates the key for everyone else.
- Why did my clip go to the cloud?
- Clips up to a minute are checked on your device. Longer clips need more power than a phone has, so with Plus you can choose to check them in the cloud. The clip is uploaded for that one job and deleted as soon as you download the Safe Copy, or after 24 hours. The app shows every step.
- The Safe Copy still shows something I wanted hidden.
- Try a stronger setting under How much, or switch the style to Solid, which leaves no trace. Text, plates and codes are always hidden completely regardless of the style; a blur is only ever used on faces.
- Where is my Safe Copy?
- On a phone it is saved to your photo library as a new photo or clip. On the web it downloads to your device. The original is untouched in both cases.
Delete your data
In the app: Settings → Delete my data. On the web: the account page. This immediately removes your Safety Goggles profile, plan, protected people and their templates, watchlist, household membership and the counts linked to your account. Photos you checked were never stored, so there is nothing of them to delete.
Your sign-in identity is shared with other Kinnectd apps. To delete it as well, email support@safetygoggles.app from the address on the account and we will remove it within 30 days. You can also do this without the app installed.
Privacy
What leaves your device and why is written up, in plain language, in the privacy policy.